Terre d'Opale
Habitat
Making a social housing provider's services easy to find for every tenant, whatever their device or digital confidence.
01 · The challenge
The old website loaded slowly, and its menu was so cluttered that tenants struggled to find what they needed — especially the forms they came for.
02 · The approach
A smaller, simpler menu, task-based tiles on the services page and clear labels throughout, plus a quick-access button on the homepage for the most common requests — all built on mobile-first layouts.
03 · The outcome
Positive feedback from the client, fewer support calls from tenants looking for help online, and better performance across the whole site.
[Mobile screens]
[Detail: a key page or component]